Shipping Policy
Here’s what to expect between placing your order and receiving it, including production time, tracking, pickup, delays, and delivery estimates.
Every order is important to us. We work to prepare, package, and ship orders carefully, while giving custom work the production time it needs to be done correctly.
01 Order Processing
Standard in-stock orders are generally processed within 1–2 business days. Processing time is separate from carrier transit time and may be affected by weekends, holidays, order volume, product availability, or payment review.
02 Custom Production Time
Custom screen printing, personalized apparel, and made-to-order merchandise require production before they can ship. Production time depends on the size and complexity of the order, artwork approval, garment availability, and our current production schedule.
03 Estimated Delivery
Carrier transit time varies based on destination, carrier, service level, weather, and other conditions. When a delivery estimate is shown at checkout, in an order confirmation, or by the carrier, it is an estimate unless we specifically state that a delivery date is guaranteed.
04 Tracking Information
When tracking is available, it will be provided after your order ships. Tracking may take a short period of time to begin showing movement after a shipping label is created.
05 Local Pickup
If Local Pickup is offered as an option during checkout, pickup availability, location, and instructions will be provided with the order or when the order is ready. Please wait until you receive confirmation that the order is ready before arriving for pickup.
06 Delays & Revised Shipping Dates
Carrier delays, weather, service disruptions, incorrect or incomplete addresses, customs, and other events outside our control may affect delivery. If we learn that we cannot ship an order within a timeframe we specifically promised, we will provide an updated estimate when required and, when applicable, give you the option to agree to the revised timing or cancel the affected order for a refund.
Once a package has been accepted by the carrier, carrier transit and scanning delays are generally outside LoneStarInk™ control, but we will help you review available tracking information.
07 Address Accuracy
Please review your shipping address carefully before completing an order. Customers are responsible for providing a complete and deliverable address. If you notice an error, contact us as quickly as possible; address changes may not be possible after an order has shipped.
08 Shipping Questions
If you have a question about production status, tracking, pickup, or delivery, contact us with your order information and we’ll help you review what is available.