Privacy Policy
A straightforward explanation of what information we collect, why we use it, and how we work to protect it.
At LoneStarInk LLC, doing business as LoneStarInk™, your privacy matters to us. This policy explains the information we may collect when you visit our website, create an account, join our email list, contact us, or place an order, along with the ways that information may be used.
01 Information We Collect
Depending on how you use the site, we may collect:
- Contact information such as your name, email address, phone number, and information you choose to send us.
- Order and account information such as billing details, shipping details, order history, and account information needed to complete a purchase or provide service.
- Newsletter information such as the email address you submit when you choose to join our mailing list, along with subscription status and basic signup information used to manage your preferences.
- Technical and security information such as IP address, browser type, device information, pages visited, and security events used to operate, troubleshoot, and protect the website.
02 Payment Processing
Payments are processed through Stripe. LoneStarInk™ does not directly store your full payment-card number. Payment information is handled by Stripe under its own privacy, security, and payment-processing practices.
03 How We Use Information
We may use information collected through the website to:
- Process, fulfill, and support orders.
- Respond to questions, quote requests, and customer-service messages.
- Maintain customer accounts and provide service-related communications.
- Send new-product updates, special offers, promotions, and other business news when you choose to join our email list.
- Manage newsletter subscriptions, unsubscribe requests, and communication preferences.
- Improve website performance, reliability, and security.
- Detect fraud, abuse, automated attacks, or other suspicious activity.
- Meet reasonable business, recordkeeping, or legal obligations.
04 Email & Newsletter Choices
If you choose to join the LoneStarInk email list, we may send you promotional emails about new products, special offers, custom work, and business updates. Joining the list is optional and is not required to make a purchase.
Every marketing newsletter we send includes an unsubscribe option. You may unsubscribe at any time using that link. Unsubscribing from marketing messages does not prevent us from sending transactional or service-related messages that are necessary for an order, account, security matter, or customer-service request.
05 Website Security & IP Logging
To help protect our customers and website, we may log IP addresses, browser or device information, requested pages, and security events. We may also use anti-bot tools, Watchdog traps, rate limits, and similar safeguards to identify suspicious or abusive activity.
06 Cookies & Site Functionality
Our website may use cookies or similar technologies to keep you signed in, remember preferences, support shopping and account features, and understand how the site is being used. You can manage cookies through your browser, although disabling them may cause some features to stop working correctly.
07 Third-Party Services
We may rely on third-party providers for services such as payments, hosting, email delivery, security, analytics, or shipping. Those providers may receive information only as reasonably necessary to perform their services and operate under their own policies.
08 Data Retention & Protection
We use reasonable administrative and technical safeguards to help protect information. We retain personal information only for as long as reasonably necessary to provide services, maintain records, meet legal or business obligations, resolve disputes, manage communication preferences, or protect the website.
09 Children's Privacy
Our website is not intended to knowingly collect personal information from children under 13. If you believe a child has provided personal information through our website, please contact us so we can review the situation and take appropriate action.
10 Policy Updates
We may update this policy as our website, services, or legal requirements change. The current version will be posted on this page with the date of the latest revision.