Returns & Refunds

01 Standard Returns

Eligible non-custom items may be requested for return within 30 days after delivery. To qualify, the item should be in the same condition in which it was received: unworn or unused, with original tags when applicable, in its original packaging, and accompanied by proof of purchase.

02 Start a Return First

Please contact us before mailing anything back. If the return is approved, we will provide return instructions. Items sent back without prior authorization may not be accepted.

03 Custom & Personalized Orders

Items made specifically for you — including custom screen printing, personalized apparel, customer-specific artwork, names, numbers, logos, or made-to-order merchandise — generally cannot be returned or refunded simply because you changed your mind, ordered the wrong size, or no longer want the item.

04 Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery. Photos of the item, packaging, or shipping label may be requested so we can review the issue. If the problem resulted from our error, we will work with you on an appropriate replacement, correction, return, or refund.

05 Return Shipping & Original Shipping Charges

For an approved standard return that is not the result of a LoneStarInk™ error, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable.

If an approved return, replacement, or correction is required because we sent the wrong item or the product arrived damaged or defective due to an issue for which we are responsible, we will cover reasonable return or replacement shipping as appropriate.

06 Other Non-Returnable Items

In addition to custom products, certain items may not be returnable for safety, hygiene, legal, or final-sale reasons. Gift cards and items clearly marked final sale are also generally non-returnable.

07 Exchanges

If an exchange is approved, we will explain the available options. Depending on the situation, the fastest method may be to return the approved item and place a separate order for the replacement.

08 Refund Processing

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are sent back to the original payment method. Your bank or card issuer may take additional time to post the refund to your account.

If an approved refund has not appeared after 15 business days, please contact us.

09 Consumer Rights

Nothing in this policy is intended to remove any consumer rights that cannot legally be waived under applicable law.